Compliments and Concerns

We are committed to providing excellent care, patient safety and exceptional service, so we’re very interested in both your compliments and concerns.

To report a compliment or to report a complaint that has not been resolved by our staff, please call Patient Relations:

      • At Grace Hospital - 580-5599
      • At Valdese Hospital - 879-7518

Complaints may also be directed to:

Division of Facility Services at (800) 624-3004
DFS Licensure & Certification
2712 Mail Service Center
Raleigh, NC 27699-2712

or

an Ombudsman at (828) 322-9191
Western Piedmont Council of Governments
P.O. Box 9026
Hickory, NC 28603

or

Joint Commission on Accreditation of Healthcare
at (800)994-6610
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
complaint@jcaho.org

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